Return & Exchange Policy

Last Updated: November 7, 2026

At Studio 13 Teenn, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you experience an issue with your order, please review our Return & Exchange Policy below.

1. Eligibility for Returns and Exchanges

A return or exchange request may be considered under the following circumstances:

  • You received a damaged or defective product.

  • You received an incorrect item.

  • You received an item that significantly differs from its description.

All requests are subject to review and approval by our customer support team.

2. Conditions for Returns and Exchanges

To qualify for a return or exchange:

  • The item must be unused, unworn, and unwashed.

  • The item must be in its original condition.

  • Original tags, labels, and packaging must be intact, where applicable.

  • The item must not show signs of damage caused after delivery.

  • Proof of purchase or order details must be provided.

Items that do not meet these conditions may not be eligible.

3. Items Not Eligible for Return or Exchange

The following items may not be eligible for return or exchange:

  • Items that have been worn, washed, or used.

  • Items damaged due to improper handling or care after delivery.

  • Items returned without original tags or packaging, where applicable.

  • Items returned after the applicable request period.

  • Items purchased during final sale or special clearance offers, where clearly stated.

4. Request Period

Customers should contact us within 48 hours of receiving their order to report a damaged, defective, or incorrect item.

Requests submitted after this period may not be accepted.

5. How to Request a Return or Exchange

To submit a return or exchange request:

  1. Contact our customer support team through WhatsApp or email.

  2. Provide your order number and contact details.

  3. Explain the reason for your request.

  4. Share clear photographs or videos showing the issue.

  5. Wait for our team to review and confirm the next steps.

Please do not send any item back before receiving approval and return instructions from our team.

6. Exchange Policy

Exchanges are subject to product availability.

If your requested size or item is unavailable, our team will discuss the available alternatives with you.

Any approved exchange will be arranged after the returned product has been received and inspected.

7. Refund Policy

Refunds may be considered for approved cases where an appropriate replacement or exchange cannot be provided.

Once approved, the refund method and expected processing time will be communicated by our customer support team.

Original shipping charges, if any, may not be refundable unless applicable law requires otherwise.

8. Return Shipping Charges

If the return or exchange is due to an incorrect, damaged, or defective item supplied by Studio 13 Teenn, we will guide you regarding the return shipping arrangements.

For other approved requests, any applicable return or exchange delivery charges will be communicated before the process begins.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed or dispatched.

10. Contact Us

For return and exchange assistance, please contact:

Studio 13 Teenn

Website: https://studio13.pk/

Email: info@studio13.pk

Phone / WhatsApp: +92 333 8611231

Thank you for shopping with Studio 13 Teenn. We appreciate your understanding and are always here to help make your shopping experience better.

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