Last Updated: November 2026

At STUDIO 13, we want you to feel confident and satisfied with your purchase. If you experience an issue with your order, please review the following Return & Exchange Policy.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days of receiving their order, subject to the conditions outlined in this policy.

Requests submitted after this period may not be accepted.

2. Eligibility Requirements

To qualify for a return or exchange, the product must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Have all original tags and packaging intact.

• Be free from stains, perfume, makeup marks, damage, or alterations.

• Include proof of purchase or order details.

Products that do not meet these conditions may be rejected.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

Our team will review your request and guide you through the next steps.

4. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

• Items purchased during clearance or special promotional sales, where marked as non-returnable.

• Products that have been worn, washed, used, or altered.

• Items damaged after delivery due to improper handling or care.

• Products without original tags or packaging.

Any applicable exclusions will be communicated at the time of purchase.

5. Exchange Requests

Exchanges are subject to product availability.

If your requested size or alternative product is unavailable, our team will contact you to discuss the available options.

6. Refunds

Refund requests will be reviewed after the returned product has been received and inspected.

If a refund is approved, the refund process and applicable method will be communicated by our customer support team.

The time required to receive a refund may depend on the payment method and relevant service provider.

7. Return & Exchange Shipping

Customers may be responsible for return or exchange shipping costs where the request is due to a change of mind, size preference, or other customer-related reason.

If the issue is confirmed to be due to an incorrect, defective, or damaged item supplied by STUDIO 13, our team will guide you regarding the applicable shipping arrangements.

8. How to Request a Return or Exchange

To request a return or exchange:

1. Contact our customer support team through email or WhatsApp.

2. Provide your order number and reason for the request.

3. Share photographs or videos if the product is damaged or incorrect.

4. Wait for our team to review and provide return instructions.

5. Send the item only after receiving confirmation from our team.

Please do not send products back without contacting us first.

9. Contact Us

For return or exchange assistance, contact:

STUDIO 13
Website: https://studio13.pk
Email: info@studio13.pk
Phone/WhatsApp: +92 332 6869159
Address: Ameer Hights, Davis Road, Lahore, Pakistan

STUDIO 13 — Wear Your Confidence.