Last Updated: November 2026
At STUDIO 13, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed and delivered.
STUDIO 13 currently offers delivery within Pakistan.
Delivery availability may depend on the courier service and the destination address.
Once your order is received, our team may contact you to confirm the order details and delivery information.
Orders are processed after confirmation. Processing times may vary depending on order volume, product availability, and business days.
Delivery times depend on your location, courier service, and other operational circumstances.
Estimated delivery information, where available, will be communicated during order confirmation. Delays may occur due to public holidays, weather conditions, courier disruptions, or other circumstances beyond our control.
Applicable shipping charges will be communicated before your order is finalized or displayed during checkout, where available.
Any applicable delivery fee will be added to the order total.
Where tracking is available, relevant tracking information may be shared with you.
Our team may also contact you through the phone number or email address provided with your order to share delivery updates.
Customers are responsible for providing a complete and accurate delivery address and active contact number.
STUDIO 13 will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or delivery cannot be completed, the courier may attempt redelivery or return the parcel according to its procedures.
Additional delivery arrangements or charges may apply where relevant.
If your order has not arrived within the communicated delivery timeframe, please contact us with your order details so we can assist you.
We will make reasonable efforts to coordinate with the courier service and provide an update.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery and provide clear photographs or videos of the issue.
For eligibility and further instructions, please review our Return & Exchange Policy.
For shipping questions or delivery assistance, contact:
STUDIO 13
Website: https://studio13.pk
Email: info@studio13.pk
Phone/WhatsApp: +92 332 6869159
Address: Ameer Hights, Davis Road, Lahore, Pakistan
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